Orders will be dispatched when full payment has been cleared.

Australian prices include a 10% Goods and Services Tax (GST). Freight and insurance will be added at checkout. Taxes and duties are not included in the price (apart from GST on Australian orders).

All prices are in Australian Dollars (AUD$) unless otherwise stated.

We do not collect tax on orders outside Australia, but these may be liable to duties at their destination.

We always endeavour to match shipments as closely as possible. However, internet colour rendering varies and most Bison products are hand crafted. Measurements and glaze colours are a guide only and small variations in size and colour are normal.

Bison ceramics are guaranteed against defects created at the time of manufacture and genuinely affected items will be replaced free of charge if returned for quality control inspection and replacement matching.

Bison products are not guaranteed against chipping, accidental breakage nor any deterioration resulting from wear and tear. Claims against our guarantee or breakage in transit must be lodged within 7 days of receipt and accompanied by photographic evidence or a fragment sent by post.

Please choose carefully. Goods will only be exchanged if they are found to have manufacturing defects. 

Orders cannot be cancelled once dispatched.