Shipping & Returns

Shipping and Delivery 

Our bisonhome website applies to Australia. For International orders please contact us directly on and we'll be happy to help you. Alternatively call us on +61 2 62577255

All items are shipped directly from our Canberra location and we use trackable freight from ‘Direct Freight‘. We wrap and pack each piece with great care and include a gift card. Please advise us of any message you'd like to include in the 'additional comments' section when placing your order or email us at

Standard shipping within Australia varies depending on location and can take anywhere from 2 - 10 days. International orders will be advised at the time of contact as to lead-times. Any international orders will be liable for taxes and duties at destination. Peak delivery periods can experience delays. Please let us know if a shipment is expected for a special event and we'll advise the most efficient method to get it to you. 

Returns and Refunds for Online Purchases

Our service is bound by the 'Fair Trading' laws of Australia. We carefully inspect every item we pack. As each piece is crafted individually, we expect some minor variation in colour and form to occur.  We are not obliged to refund or replace an item if you change your mind. You can, however, choose either to obtain a refund or exchange if the following applies:

  • The piece does not match the description or image (taking into account that there is natural variation between handmade objects and images can be rendered differently on different computer screens).
  • Is not 'fit for purpose' and cannot be used in the manner advertised 
  • Is unsafe or has manufacturing defects which would make it unusable

We offer a 30 day exchange period from the date you either purchase the goods instore or receive them as an online order. Please send us a copy of your 'proof of purchase' (receipt) to accompany any claims. For any exchange you are liable for return shipping and postage charges. If you prefer we can also email you an e-voucher, valid for 3 years, which you can use in any of our bisonhome stores or online For refunds, we will reimburse the cost of shipping as well. 

To support any claims for breakage and damage we require a photo of the goods and packaging (if applicable) within 7 days of receipt. Please email us a photo and any supporting information, and wait for a response with further instructions. Don't return any broken items by either mail or courier. 

Any items for exchange must be returned in the same condition as sent to: bisonhome 6/8 Beltana Road Pialligo ACT 2609 T: +61 2 62577255

bisonhome cannot accept any responsibility for breakages/damage after the goods have been received in perfect condition. We also cannot be held accountable for delays owing to shipping/postage or other external factors. The same exclusion applies for normal wear and tear on our products.